Text and Picture Messaging FAQ

Getting Started with Reporo Text and Picture Messaging

What is Reporo Free Text and Picture Messaging?

With Reporo you can send free text or picture messages, to other Reporo users. The only charge you pay is a minimal charge for making a data connection to your mobile network. Otherwise, the service is completely free to use!

How do I send a message?

Go to "New Message" which will take you to the Compose Message screen. Select "Add" to choose the recipients enter your message and press "Send".

Are there limitations on how big a Reporo text can be?

Reporo Text allows you to write unlimited amounts of text. We have set no character limits to our messages.

Can I send text or picture messages to non-Reporo users?

For the time being, text and picture messages can only be sent to other Reporo users who have joined this service.

Alert Options

How am I notified when a new message arrives if my Reporo application is running?

If your application is open, your phone will display this message on the top bar "New message received. Push right to view".

How am I notified when a new message arrives if my Reporo application is not running?

If the application is not open and you have accepted our "Time alerts" we make a call to your phone to alert you that a new message has been deposited in your Inbox. You will recognise that the call has come from us as during your Reporo registration you will have received a business card so you can save this number as "Reporo Alert".

What are the default alert times and how can I change these to suit me better?

Our default times for placing a alert call to you are between 8am and 10pm (UK time). If you want to change this default timing, go to the options menu and to "Message Settings" from where you can change the timings. If you prefer, you can also edit these notification directly on our website http://www.reporo.com/text.jsp.

What if I don't want to be notified when I receive a message?

Select "Message Settings" from the options menu and untick "Accept alerts". This way you will never receive any alerts.

How will I be able to tell between read and unread messages?

Unread messages will appear in the message list in bold text.

Managing your Reporo Texts

How do I create a folder?

Select "New Folder" from the options menu, choose a name for your folder and save these changes. The new folder will now appear in your message folders list.

How do I move a message to an existing folder?

Open the message, and select "Move to Folder" from the options menu.

How do I delete a folder?

Open the folder, and select "Delete Folder" from the options menu. This will also delete any messages in the folder. Only user-created folders can be deleted.

What are archived messages?

The archive stores all of your messages because there is a limit to the number of messages that can be stored on your phone.

Managing your Contacts

Why aren't the contacts on my phone being displayed?

Not all phones are able to display the contacts you have saved on the phone on Reporo. A message is displayed to you on the phone that this feature is not supported.

Can I save contacts for future use?

If Reporo is able to load your contacts from your phone, there is no option to remember contacts that you add manually. If not however, whenever you add a contact's details to send them a message, you can tick "Store contact for future use" to easily re-use those details in the future.

Managing your Reporo Text and Picture Messaging Account

How do I change my text settings?

Go to "Manage Text Settings" to change your text settings.

How can I change my mobile phone number?

For security reasons, we do not allow our users to make changes to the mobile number they would have registered with us. Should you require any changes to your mobile number, please get in touch with us and we'll action this for you.

I've changed my handset, what do I do now?

Go to "Edit Main Details" to change your phone details.

I've changed networks, how can I update the details on my account?

Go to "Edit Main Details" to update a change in network.

Using text and picture message abroad

Can I send or receive text or picture messages whilst abroad?

Yes, you can send and receive text and picture message abroad in exactly the same way as you'd do at home. Just bear in mind that the network charges whilst roaming are likely to be different than the ones you pay normally.

How much does it cost to receive or send a text and/or picture message whilst I am abroad?

Data charges will apply however we recommend that you check these charges with your network provider as tariffs may be different from those you pay back home.

Is my phone able to send picture messages?

Unfortunately, Reporo is not able to send picture messages from all phones, due to differences in what individual phones will allow Java applications to do. Reporo can receive picture messages on all phones though.

How do I send a picture message?

If your phone can send picture messages, the option to add a picture will appear in the compose page. Depending on your phone you will be offered the option of picking a picture saved on your phone or memory card, and/or an option to take a photo with your phone's camera and attach that directly.

How long does it take to send a picture message?

Sending a picture message should only take a few seconds, though larger image files will naturally take longer than smaller ones. Your phone will display "message sent" at the top bar on your phone screen.

Can I send picture messages to more than one person at once?

Yes, you can send picture messages to as many recipients as you wish. Just use the "Add" facility to call up the contact details.

What's the maximum size allowed to send an image?

An image cannot be bigger than 32Kb.

If I have a problem with images being too big than the maximum size allowed (32Kb) are there are tips you can give me on how to try and make my images smaller?

Try having a look at the camera options on your phone and you'll find that you are able to change the size and resolution of the images that you capture with your camera. If you can't find this option on your phone, we suggest that you consult your phone manual on how to do this.

Viewing Picture Messages Online

How do I view a picture message online?

With Reporo you have the option to view full sized versions of images you've been sent on your PC. Please visit https://www.reporo.com/mypictures.jsp and enter the code assigned to your picture message.

Can I view more than one message while I'm logged in?

As long as you have the code that you've sent you for a particular picture, then you will always be able to come back to this page on our website and view the picture.

For how long will I be able to view this picture?

You will always be able to view the picture as long as you still have a record of the code which we sent you for your picture.

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